1. This Support Policy describes what support you can expect in regards to the features and functionality of Incubator.org.

We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.

• 1.1 By using any part of Incubator.org or providing personal information to us, you consent to Incubator.org processing it as set out in the Privacy Policy, Terms & Conditions, and this Support Policy.
• 1.2 Technical Support Services

  Incubator.org does not provide Technical Support Services through any other channel (including, but not limited to direct e-mail or over the phone) at this time.

• 1.3 What Incubator.org Support Service Covers

  Our Support Service includes assistance with Membership Registration, Profile configuration and all uses of Incubator.org Membership functions, including Applications and Community features.

• Please first check "Getting Started GUIDE", especially item #5 which includes details about Profile Page, Profile Toolbar and Sidebar Profile Menu.
• If you have any questions, check the Discussion Forum category called "Tips to Help You Participate". Your question might have been answered already. If it hasn’t, you can post your question in the "Tips to Help You Participate" category.

3. For more advanced Technical Support questions

• 3.1 Please also first check the Discussion Forum category called "Help Desk / Tech Support". Your question might have been answered already.
• 3.2 If it hasn’t, you can post your question in the "Help Desk / Tech Support" category.

• Incorporation by Reference

  This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:

  • Interpreting Terms of Use
  • Support Service
  • Passwords and Account Security
  • Your Privacy
  • Documents and Notices

  The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.

  The defined terms in the Supplemental Glossary in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.

• Supplementary Glossary

  • “Electronic Communications” means any text, voice, sound, image or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
  • “Support Policy” means this Support Policy, as amended from time to time;
  • “Terms” means the Terms and Conditions documentation located at: https://incubator.org/terms