About this Support Policy
This Support Policy describes what support you can expect in regards to the features and functionality of Incubator.org.
We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.
This Support Policy is effective from January 1, 2019.
Technical Support Services
Incubator.org does not provide Technical Support Services through any other channel (including, but not limited to direct e-mail or over the phone) at this time.
What Incubator.org Support Service Covers
Our Support Service includes assistance with Membership Registration, Profile configuration and all uses of Incubator.org Membership functions, including Applications and Community features.
If you need help setting up or configuring your Member profile, please first check "Getting Started GUIDE", especially item #5 which includes details about Profile Page, Profile Toolbar and Sidebar Profile Menu. If you have any questions, check the Discussion Forum category called "Tips to Help You Participate". Your question might have been answered already. If it hasn’t, you can post your question in the "Tips to Help You Participate" category.
For more advanced Technical Support questions, please also first check the Discussion Forum category called "Help Desk / Tech Support". Your question might have been answered already. If it hasn’t, you can post your question in the "Help Desk / Tech Support" category. Or you can use the "Need Help?" (LIVE CHAT) in the lower left corner.
The "Need Help?" (LIVE CHAT) option is designed to offer Technical Support, and serves as a Help Desk too. Support Team agents responding to your chat request may ask you for your login details if you need assistance. Incubator.org's Help Desk tickets, and information you share with us through these Help Desk tickets are confidential. Only you and our Support Team will see your ticket.
If you would like to contact Incubator.org regarding account-related issues or pre-sales questions, use the "Need Help?" in the lower left corner. We will respond to you as soon as possible.
Although we strive to respond to all queries in real-time, our actual response times may vary and we may take longer to respond to more advanced or technical queries.
Incorporation by Reference
This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:
- Support Service
- Passwords and Account Security
- Your Privacy
- Documents and Notices
The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.
The defined terms in the Supplemental Glossary in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.
- “Electronic Communications” means any text, voice, sound, image or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
- “Help Desk” means the Support Service interface of the "Need Help?" (LIVE CHAT) option on Incubator.org, accessible from the lower left corner of this website;
- “Support Policy” means this Support Policy, as amended from time to time;
- “Terms” means the Terms and Conditions documentation located at: https://incubator.org/terms