Who Has This Problem? (First Pass)

THIS IS BASED ON THE QUESTIONS FROM ARTICLE:  incubator.org/applications/blogs/who-has-this-problem

I’ll go first again to give a simple example. 

1. People who struggle:
People who are new to using digital platforms and don’t know where to start.

2. Their biggest difficulty:
Understanding how different tools connect or what to do first. 

3. A common mistake:
Trying to learn everything at once or not asking questions

4. What would help them:
A clear starting point with simple steps

Even writing this out helps clarify things.

I'm curious to see what others come up with, and a reminder that simple answers are useful here.